Delete your account

What happens after you send this

1. 1You send the form below. Nothing is deleted at this point. A public form that deleted an account the moment somebody typed an address into it would be a way to delete other people's accounts, not a way to protect yours.
2. 2Someone at JaldiGO calls or messages the number held against that account, to confirm the request is yours.
3. 3If you are a driver and there is money in your wallet, that is handed back to you in cash first. Nothing is deleted while you are still owed something.
4. 4The account and everything listed below is deleted within 30 days of your request, and usually within a few days. We message you when it is done.

What gets deleted

• Your account and how you sign in: your name, email address, profile photo and phone number.
• Every ride on the account: the pickup and drop points, the route, the distance, the fare and the times.
• Ratings you gave, and ratings you were given.
• If you drive for JaldiGO: your driver application, your CNIC and driving licence numbers, your vehicle’s type, registration, make, model, colour and year, and every photograph you uploaded of yourself, your documents and your vehicle.
• If you ride for JaldiGO: your wallet balance and its top-up and commission history, once it has been settled with you.
• Your entry on the launch list, if you joined it on this website.

What we keep, and why

Only a record of money that actually changed hands, and only where the law requires us to hold one. Such a record is an amount and a date and nothing else about you, it is never used to contact you or to build a profile, and we will tell you plainly if any of it applies to you.