Terms of use

JaldiGO arranges door-to-door rides between a pickup and a destination anywhere in Pakistan, by bike, ChingChi, car and family van. The vehicle types on offer at any time are the ones shown in the app. We connect you with a driver. The ride itself is carried out by that driver.

Each vehicle type has its own fare, calculated from the road distance between your pickup and your destination and rounded. The fare is shown to you before you book and to your driver before they accept, and the price you see is the price you pay: it does not change during the ride. If no driver of the type you chose is free, the app may offer you another type at that type's own fare, shown before you choose it. Nothing changes unless you tap it. There is no bidding, no surge pricing and no negotiation.

Payment is handed directly to your driver at the end of the ride. JaldiGO never handles your fare. We take a commission from the driver separately; it is not added to what you pay.

You can cancel at no charge at any point before your driver reaches you. Repeatedly cancelling after a driver has set out may mean we stop accepting requests from your number.

Food ordering. JaldiGO also lets you order food from the restaurants listed in the app. The restaurant prepares the food, sets its own prices and delivery charges, and delivers it with its own rider or hands it over at its counter. JaldiGO connects you with the restaurant. It does not prepare, carry or pay for the food, and it never collects food money.

The bill is shown before you order: the dishes, any discount, the restaurant’s delivery and packaging charges, tax where the restaurant charges it, and JaldiGO’s platform fee. The total you see is the total you pay, in cash, to the restaurant’s rider at your door or at the restaurant’s counter.

You can cancel a food order free of charge until the restaurant accepts it. If an order does not arrive or is not what you ordered, tell us from the order screen and a person here contacts you and the restaurant. Someone who repeatedly orders and then does not take the food can be stopped from ordering food.

Restaurants on JaldiGO accept the restaurant agreement when they register, published in full on jaldigo.com/en/restaurants/. Each restaurant is responsible for its own food, hygiene, licences, prices, menu and delivery riders. JaldiGO takes service charges from a restaurant only on orders it accepts.

Drivers are independent: they provide their own vehicles and choose their own hours. Before a driver can accept a first ride, we check their CNIC, driving licence, vehicle registration and photographs of the vehicle by hand, and a driver is offered rides only for the vehicle type we approved. A driver who cancels a ride after it has started is charged our commission on that ride, which we then review. We do not currently provide driver or passenger insurance, and we say so plainly rather than leaving you to assume cover that does not exist.

Each driver is responsible for every permit and certificate their own vehicle needs. A vehicle with a commercial number plate needs its own route permit from the Regional Transport Authority (RTA) and a valid fitness certificate. Getting these and keeping them valid is the driver's own responsibility, not JaldiGO's, and we may ask a driver to show them at any time.

Please do not use the service to carry anything illegal, and do not book for more people than the vehicle type seats. On a bike, wear the helmet your driver provides; in a car or van, wear a seatbelt where one is fitted. A driver may decline or end a ride if they believe it is unsafe to continue.

We keep your phone number and the areas you travel between so we can run the service and contact you about a ride. What we collect and why is set out on the privacy page. Ask us and we will delete your details.

These terms may change as the service grows; the current version is always the one on this page, and it was last updated on 21 October 2026. They are governed by the laws of Pakistan. JaldiGO is a technology platform that connects passengers with independent drivers; the ride itself is provided by the driver.